All the power of PeterConnects Attendant in a Small Business Edition!
Good customer service is the lifeblood of any organisation and a key component of that is answering and directing incoming calls fast and efficiently, making sure customers are connected with the right person first time, that callers are not kept waiting for long periods of time and ultimately they are recognised and welcomed as a known customer!
Telephone numbers of external callers are recognised when a call comes in, the caller’s name and details are displayed on the Attendant’s station as well as the telephones.
Commonly forwarded numbers can be preselected and priority can be given to those calls in the queue, this allows important callers to receive priority service. Linking to CRM applications is also possible allowing for immediate display of the records of an existing customer.
The telephone directory can be compiled from up to 30 different sources allowing an organisation to bring together employee, customer and partner data into a single directory. All common database standards are supported and the directory can be synchronised on a daily base to ensure the latest information is readily available.
For fast communication with busy employees, PeterConnects Attendant Small Business Edition provides the ability to send text messages to telephones even when the destination telephone is busy, messages are delivered with a sound signal and if desired a confirmation option is available limiting the number of important calls missed or left waiting too long to be answered.
Giving the people at the hub of managing incoming calls with rich tools is essential to providing a better experience not only for the incoming caller but for all employees.
Providing information is important and with PeterConnects Small Business Edition, customisation allows for employee data to be enriched by allowing information fields to be added to employee records so important information such as holiday start and finish dates are displayed.
Personalisation goes the next step by displaying photographs of employees with other important employee data to provide the Attendant operator with all the information they need to manage those important incoming calls fast and effectively every time.
Determining location of employees is easy with PeterConnects Small Business Edition, based on the location of an employee’s telephones the current location of logged-in employees is displayed on the Attendant station.